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New Contributor

Re: Access webinar on a locked down PC

Hi Chris

 

Thanks so much for trying to assist.  Unfortunately, I have tried in Edge and Chrome, and even though I'm using the link like this:

 

https://register.gotowebinar.com/register/241866572534391307?clientType=html5

or

https://register.gotowebinar.com/register/241866572534391307

 

In all cases, in all browsers, I'm still prompted to download and install the plug-in.  And I can't run it due to the locked down nature on our PCs.

 

But thanks so much for letting me test it.  At least I know now I'll need to bring in my own laptop or something ahead of my real webinar.

 

Thanks again

 

Garethscreenshot.png

Respected Contributor

Re: Access webinar on a locked down PC

You don't add the "?clientType=html5" to the registration URL, you add it to the link you get from the confirmation email, which you may not get since you are registering for a webinar in progress.

 

Did you get an email confirming your webinar registration?

Respected Contributor

Re: Access webinar on a locked down PC

Try going to www.gotowebinar.com and joining webinar number 146-990-827

 

Whatever web page it takes you to, try adding the "?clientType=html5"

New Contributor

Re: Access webinar on a locked down PC

Good point - the URL is different. This is the 'join' URL:

 

https://global.gotowebinar.com/join/241866572534391307/946854713

 

I get the same result via that URL and the same if I use this URL:

 

https://global.gotowebinar.com/join/241866572534391307/946854713?clientType=html5

 

It looks like it wasn't meant to be.  I'm disappointed really.  If GoToMeeting can work I don't know why GoToWebinar can't.  But I really appreciate your help trying to get it to work.

Respected Contributor

Re: Access webinar on a locked down PC

I was glad to help.

 

Maybe GlennD will drop by here to offer a suggestion.  He's on the other coast and might be just getitng into work now.

New Contributor

Re: Access webinar on a locked down PC

Same via gotowebinar.com, using 146-990-827 and appending ?clientType=html5 :-(

New Contributor

Re: Access webinar on a locked down PC

Thanks once again. I hope someone else can help but I think using my personal laptop might be the only option.
LogMeIn Contributor

Re: Access webinar on a locked down PC

@gbrandwood  It would seem that you have limited admin rights, if Chrome is still prompting to download the GoTo Launcher.  Are you able to follow this guide from an Incognito window in Chrome, after uninstalling everything GoTo from the PC beforehand? 

 

Reference:  https://support.goto.com/webinar/help/join-a-webinar-online-instant-join-app-g2w030003

New Contributor

Re: Access webinar on a locked down PC

Hi Ash

This sounds promising... but forgive me if I'm missing something obvious, the article doesn't actually tell you how to access it! Seems to suggest it will work automatically if it doesn't detect a compatible config. Well, my OS and browser is compatible, just not my admin rights!

So, how can I use the instant app even though I'm otherwise in a browser and OS that should, in theory, be able to use the software client?

Thanks
LogMeIn Contributor

Re: Access webinar on a locked down PC

@gbrandwood Make sure you uninstall everything GoTo related, and then try an incognito browsing window, when you would paste the GoToWebinar join link into.