I am the only administrator in my GoToWebinar account, and have updated my DNS servers to include logmein. I received a confirmation from Logmein, however, I am unable to access the Admin Console. How can this be fixed?
Can you please provide some more details about what is happening when you try? Your DNS settings should not be an issue unless you can not access our website at all?
Glenn is a member of the GoTo Community Care Team.
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I cannot acces my Admin console. When I login, and attempt to access the Admin console, it says I do not have permissions. But I am the sole user and administrator on my GoToWebinar account.
I cannot get through on the phone line to downgrade our subscription from GoToWebinar Pro to Starter. What is the fix for this? I've been on hold for 2 hours.
I apologize for any frustration, we are experiencing a higher than usual call volume due to the current situation. I have forwarded your request to our support team and a representative will be in contact.
Glenn is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!. Do you want a new feature added? Make sure you Kudo (vote) for the Idea
