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New Contributor

Re: Issue in Goto webinar app

Hello,

 

As mentioned earlier, few of my attendees are facing an issue where they were unable to see the webcam of the panelist. Also, attendees are not facing same issue on a regular basis. 

 

Following is the snapshot of one of the sessionWhatsApp Image 2020-05-16 at 3.34.42 PM.jpegWhatsApp Image 2020-05-16 at 3.34.28 PM.jpeg

 

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LogMeIn Contributor

Re: Issue in Goto webinar app

Have you noticed anything about the period you keep attendees on hold, just before the broadcast ---  like sharing webcams early before hitting the 'Start Broadcast' button in your control panel? 

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New Contributor

Re: Issue in Goto webinar app

Yes, mostly my panelist shares the webcam before the sessions and after 10-15 min we start the broadcast. 

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LogMeIn Contributor

Re: Issue in Goto webinar app

Can you run a test webinar with these folks to see if sharing webcams right after starting the broadcast shows the feed any better? 

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New Contributor

Re: Issue in Goto webinar app

Hi,

 

I tried this but still, we are facing the same issue.

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LogMeIn Contributor

Re: Issue in Goto webinar app

Thank you all for your patience.  We continue to investigate the source of this problem, and should have more info soon around the fix.

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New Contributor

Re: Issue in Goto webinar app

Hi, requesting you to kindly solve it asap as we are getting complaints from attendance who are using mobile app