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Sarah96
Active Contributor

Attendee waiting room language issue

Please can you help!

 

We run multiple webinars and lately some of our attendees are hearing a spanish voice while in the waiting room.

 

We have made sure everything on the back end is english.

 

Please advise why this could be happening?

 

Thank you

Sarah

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
Retired GoTo Contributor

Re: Voice announcement in wrong language

Hey everyone,

This issue should be fully resolved, so please let us know if you hear any more complaints from attendees.


Ash is a member of the LastPass Community Care Team.

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23 REPLIES 23
AshC
Retired GoTo Contributor

Re: Attendee waiting room language issue

Hi Sarah,

I don't believe I've heard of this reported before. 

Are any attendees dialing into a country that mainly speaks Spanish? 

Are you able to test your next event as an Attendee dialing in early?  


Ash is a member of the LastPass Community Care Team.

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Sarah96
Active Contributor

Re: Attendee waiting room language issue

Hi 

 

thank you for getting back to me,

 

I dial in before hand it is english for me, but some of my colleages dial in (from South Africa) and they are recieving it in Spanish. ( but not only attendees from South Africa)

 

it happened again in our webinar yesterday. 

 

Kind Regards

Sarah

AshC
Retired GoTo Contributor

Re: Attendee waiting room language issue

Which countries are they dialing specifically?  Can we have the affected phone numbers when this happens? 


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Sarah96
Active Contributor

Re: Attendee waiting room language issue

they are dialing in from their laptop/pc
AshC
Retired GoTo Contributor

Re: Attendee waiting room language issue

There should only be the one language you selected when scheduling the webinar online.  If this is set to English, then anyone using VoIP audio would definitely hear an English operator greeting. 

 

Please let us know the affected webinar IDs if you continue to hear attendee reports of mixed language greetings. 


Ash is a member of the LastPass Community Care Team.

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MHSInc
Active Contributor

Re: Attendee waiting room language issue

We are experiencing the same issue. We are using the Webcast option, so no dial in allowed. Attendees are hearing the GoToWebinar application announce "Welcome to the webinar..." etc, in Spanish. Everything on our backend is selected English - US for language (including under our account and every event). Is this a user end setting? If so, how can we direct them to fix it when they sign on a PC as well as a Mac (as the GoToWebinar application looks slightly different on different systems)?

AshC
Retired GoTo Contributor

Re: Attendee waiting room language issue

@MHSInc  Sorry about that.  Is this happening for other webinars as well, or just webcasts?  

Does it happen to Staff members as well as Attendees? 

Can you share any affected telephone access codes? 

 


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MHSInc
Active Contributor

Re: Attendee waiting room language issue

Yes, this has been happening on every webinar we have been hosting to date since March 2020. 

I've been using GoToWebinar for 3 and a half years now, and this is a new issue for me.

This does not happen to Staff members, it's only happening to a select number of attendees.

No one is connecting by telephone, only by computer as we are using the Webcast setting, not the Classic setting.

I tried calling your support team, but was on hold for way too long. Do you have a phone number that I can reach out to discuss? This is an issue that I'm receiving a request to have fixed ASAP.

Thank you.

AshC
Retired GoTo Contributor

Re: Attendee waiting room language issue

If you have some affected webinar IDs we can take a look at the settings here to see how they're set up.


Ash is a member of the LastPass Community Care Team.

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