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This sounds like a known issue - G2W tries to establish a UDP connection for audio, the first return packet gets through but the subsequent packets are blocked by your firewall. G2W falls back to TCP, but after 10 Minutes tries again to establish the UDP connection, same procedure, first return packet gets in, switch over to UDP, subsequent packets get lost and after 30 seconds audio falls back to TCP.
To be sure that this is the problem, we would need to check the G2W logfile from the machine in question.
so what can you do about it:
you need to configure your firewall: Optimal Firewall Configuration
- best solution would be to enable UDP communication, as this also gives you the best quality. you have to allow UDP traffic to and from port 8200.
- second best: block UDP completely, so that TCP is used permanently. Might reduce quality slightly depending on your Internet connection, but at least you get rid of the annoying interruptions every 10 minutes.
Is this still an issue you are experiencing?
There was no problem with the mic. In the recording there was no falling out of the audio.
We are still experiencing the problem. We need garantee that this won't happen every time.
This issue is often caused by network difficulties on the Organizer / Presenter's end. If you have a network admin that can check for packet loss, it may be helpful to run a trace route to egwglobal.gotomeeting.com before the event to see how the connection looks from end to end.
We had the problem presenting a webinar, the next day we were following a webinar from somewhere else with the same software: Go to webinar. Same problem!
- Video kept streaming so it couldn't have been a packet loss.
- It was with a predictable interval of 10minutes.
- our network is more than OK. Upload and download
I saw the same comments of others on the forum.
Can you give me a solution?
Sorry for the ongoing trouble.
I would suggest taking one of the same affected computers off your current network to test with. Your description is almost always due to network disruptions, so this needs to be the first variable eliminated during troubleshooting.
Hi Ashley, sorry for the frustration. The best thing would be for you to call our toll free 24/7 Support and work with one of our Reps. They can run network tests to check your connection to our servers specifically, which will give us a much better idea of what is happening.