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webinarfbk
New Contributor

Can't add bank card.

When I fill all information I see message "card saved" but when I login again  I don't see card.

6 REPLIES 6
GlennD
GoTo Manager

Re: Can't add bank card.

Hi @webinarfbk, welcome to the community.

 

I've reviewed your account and it looks like you were able to update your billing information successfully, did you try another web browser or different CC?  

 

Glenn is a member of the GoTo Community Care Team.

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webinarfbk
New Contributor

Re: Can't add bank card.

If I successfully updated my payment information, then why was the amount not debited from my bank card ?

GlennD
GoTo Manager

Re: Can't add bank card.

@webinarfbk Updating your billing information does not automatically trigger a transaction. If your subscription has expired you will need to purchase a new one. If you sign in to your account on the website you should be prompted to reactivate your account with a new subscription that will be billed to the updated billing information.

 

Glenn is a member of the GoTo Community Care Team.

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webinarfbk
New Contributor

Re: Can't add bank card.

Card not saved ^

1.jpg

GlennD
GoTo Manager

Re: Can't add bank card.

Thank you for the screenshot, I have attached it to your most recent support ticket and escalated it for review.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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webinarfbk
New Contributor

Re: Can't add bank card.

When will I receive an answer ?