When I fill all information I see message "card saved" but when I login again I don't see card.
Hi @webinarfbk, welcome to the community.
I've reviewed your account and it looks like you were able to update your billing information successfully, did you try another web browser or different CC?
If I successfully updated my payment information, then why was the amount not debited from my bank card ?
@webinarfbk Updating your billing information does not automatically trigger a transaction. If your subscription has expired you will need to purchase a new one. If you sign in to your account on the website you should be prompted to reactivate your account with a new subscription that will be billed to the updated billing information.
Card not saved ^
Thank you for the screenshot, I have attached it to your most recent support ticket and escalated it for review.
When will I receive an answer ?