Can't add bank card.

[webinarfbk]

When I fill all information I see message "card saved" but when I login again  I don't see card.

[GlennD]

Hi @webinarfbk, welcome to the community.

I've reviewed your account and it looks like you were able to update your billing information successfully, did you try another web browser or different CC?  

[webinarfbk]

If I successfully updated my payment information, then why was the amount not debited from my bank card ?

[GlennD]

@webinarfbk Updating your billing information does not automatically trigger a transaction. If your subscription has expired you will need to purchase a new one. If you sign in to your account on the website you should be prompted to reactivate your account with a new subscription that will be billed to the updated billing information.

[webinarfbk]

Card not saved ^

[GlennD]

Thank you for the screenshot, I have attached it to your most recent support ticket and escalated it for review.

[webinarfbk]

When will I receive an answer ?