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Respected Contributor

Can't get to Analytics

I click on Analytics, and it tries, but never gets there, just a blue screen with the spinning dots.  I have been trying for 10 minutes.  Is it just me?

1 ACCEPTED SOLUTION

Accepted Solutions
Active Contributor

Re: Can't get to Analytics

Just checked - it seems like everything is working again!

View solution in original post

17 REPLIES 17
Respected Contributor

Re: Can't get to Analytics

Does not work on Firefox 69.0.3 on Mac OS 10.13.6

I rebooted, and still does not work.

 

I tried it on Edge on Windows 10 and it works great.

Respected Contributor

Re: Can't get to Analytics

Still not working on the Firefox/Mac combo.

Active Contributor

Re: Can't get to Analytics

Its not just you - I can't access Analytics through Chrome.

Respected Contributor

Re: Can't get to Analytics

If your name is Chris, then you can't access the Analytics today! Smiley Happy

 

I just tried Chrome on my Mac, and the Analytics  works.  Firefox is my Normal web browser, but then the Internet is full of un-normal!

LogMeIn Contributor

Re: Can't get to Analytics

Hey folks, we are currently investigating reports of connection time-outs when accessing GoToWebinar analytics.  If you have already tried clearing your local cache, and/or an alternate web browser, please report back with:

  1. Your current location and ISP
  2. If your Community Email address is different from the GoToWebinar account, please click my Community name to confirm the login credentials
  3. When you first noticed the Analytics problem

 

Respected Contributor

Re: Can't get to Analytics

AshC

 

Analytics works great on Windows Edge

works great on Mac Chrome

does not work on Mac Firefox, which is my usual browser.  First noticed over 2 hrs ago.

 

All of this is on the same corporate network.

Respected Contributor

Re: Can't get to Analytics

Works on Mac Safari

 

Seems to be isolated to Mac Firefox, but the other Chris is having Chrome issues.

Respected Contributor

Re: Can't get to Analytics

Windows FireFox works fine.

 

Can't check Chrome on Windows.

 

The problem for me is isolated to Mac Firefox.

Respected Contributor

Re: Can't get to Analytics

Windows Firefox looked like it was going to work, but that lasted for only a few seconds.  Now I have blue screen with circling balls in the center.

 

Thus, The Analytics does not work on Firefox on Windows or Mac.

 

Windows Edge works fine

I have no way to check Chrome on Windows.

Mac Safari and Chrome work fine.