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New Contributor

Migrating registrants

Hi, I have a webinar next week that is currently set up as live. I want to change this to recorded but understand this is not possible.

 

If I schedule a new webinar that is recorded, can I migrate all registrants over but have the same URL?

 

The last thing I want to do is have 700 people receive a brand new URL and then on the day have 300 people trying to access the old webinar where nothing will happen?

 

Thanks

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LogMeIn Contributor

Re: Change webinar registration type from "register for individual sessions" to "register Once fo...

I'm sorry @MamunurKazi ,  There is currently no way to switch a scheduled webinar type from one to another, so it is important you choose the best format when initially creating the event. 

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LogMeIn Contributor

Re: Migrating registrants

Hi @Andyjhc1 ,

I'm afraid schedule types cannot currently be altered once created by an organizer, and you cannot use the same join links for a newly scheduled webinar.  However, you can ask that Customer Support migrate an existing registration list into a newly scheduled one.  Just make certain the new webinar only asks for the Name / Email on the new registration settings in order for compatibility. 

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LogMeIn Contributor

Re: Migrating registrants

Hi Andy,

GoToWebinar doesn't have a feature allowing for registration import, but Customer Support can likely assist further if your new event only uses First / Last / Email as the registration questions, and you have both webinar IDs available to migrate the data between.