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New Contributor

Customize the Denied access email

Is it possible to personalise the email that denied registrants receive? I want to inlcude the reason why they have been denied...?

3 REPLIES 3
New Contributor

Re: Denied access email

I agree that I would like to provide that courtesy, but a tech. rep. told me over the phone that is not an option. Bummer.
LogMeIn Manager

Re: Denied access email

Hi,

Yes currently this is not an option, I am changing this to an Idea so that it is considered for a future update.

You could run a Registration Report to get the Email addresses of those who were denied, and then send a personal Email to the group, maybe even include a registration link for a repeat of the webinar.

http://support.citrixonline.com/en_US...
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Denied access email

Great! Thanks- will keep a look out for that update in the future.