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Active Contributor

Follow up email not adding video

It's the second time that I added the archived video as usual to the follow up email and the link doesn't appear in the message. Did something changed in the process of adding the recorded webinars to the follow up? Please advise. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Active Contributor

Re: Follow up email not adding video

Thanks, I was able to revert to the old version and it's working now.

3 REPLIES 3
LogMeIn Contributor

Re: Follow up email not adding video

@Cinzia Iacovell1  Sometimes you can still go back and confirm the settings you made from a prior GoToWebinar event.  If you've already done this, we would like to create a case with you over the phone to document the webinar environment so engineers can try to understand the failure.

 

https://support.logmeininc.com/contactus

Active Contributor

Re: Follow up email not adding video

Thanks, I was able to revert to the old version and it's working now.

New Contributor

Re: Follow up email not adding video

I just experienced this. Clicked to add the video, it's showing that it's added, but did not send in the follow up emails. How can I fix? thanks.