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Active Contributor

GoToWebinar Logo and Feature Image not saving

I have been using GoToWebinar for approx a year, but last week the Logo and Feature Image functionality stopped saving any files I input to a scheduled webinar.

I have revisited today, amended the Logo file to a .jpg rather than .png and tried a different Feature Image for the webinar I have scheduled today.

When I upload an image into either area, I see the 'Webinar Updated' message, but when I preview the registration page, or go to another Webinar and then return to todays, both images are gone.  Screen shot below for clarification.

Are you able to help at all?webinarupdated.png

1 REPLY 1
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LogMeIn Contributor

Re: GoToWebinar Logo and Feature Image not saving

Hi @KEvents ,

Does this behavior look the same on all scheduled events?

Do you see any change when updating through an alternate web browser?

How about a newly scheduled GoToWebinar?