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Jonathan Spence
Active Contributor

GoToWebinar not recording remote presenters/panelists audio

We hosted a webinar this morning and the only audio that was recorded was mine (the local organizer) - none of the remote presenters/panelists audio was recorded.  The audio sounded fine during the presentation to the attendees.

 

I contacted tech support and they told me this was a known issue they were attempting to resolve "by the end of the week".  Unfortunately, we have other webinars scheduled that I would like to be able to record.  Has anyone else experienced this problem?  If you did, did you figure out a workaround?