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Vuchkov
New Contributor

Google calendar showing wrong time zone

We created a webinar and already have invited and registered 100+ people. 

We now saw that the Google Calendar Link attached to the confirmation email is showing a completely different time zone than the one of the webinar (EEST) and the one of the person clicking on the link (same time zone)

When clicked, the link creates an event in Los Angeles time???

 

This is unacceptable, as we are now in a weird situation as many people willmiss the webinar, which is in 4 days time. 

Tags (1)
5 REPLIES 5
AshC
LogMeIn Contributor

Re: Google calendar showing wrong time zone

@Vuchkov  Each attendee can add to their own calendar in the time zone they chose upon finishing the registration process.  Did you forward a confirmation yourself, bypassing the participants themselves?

Rindegastos
New Contributor

Re: Google calendar showing wrong time zone

We have the same issue. Our event is next thursday and we have about 150 registrations.

When you add the event to google calendar it is scheduled one hour later....we need to fix this ASAP!

AshC
LogMeIn Contributor

Re: Google calendar showing wrong time zone

@Rindegastos  I am unable to reproduce this with several different time zones tested.  Can you please tell us if this was a regular, recorded, or webcast webinar?

 

Which time zone is the event scheduled for, what date specifically, and what time zone did you test the registration flow with?

Rindegastos
New Contributor

Re: Google calendar showing wrong time zone

The event is tomorrow ( Wednesday 14th 11:00 Santiago de Chile UTC - 4)

It´s a regular webinar (Live)

 

When a user 

We are having serious trouble with this issue.

AshC
LogMeIn Contributor

Re: Google calendar showing wrong time zone

@Rindegastos  Have you also tested the Outlook calendar option to confirm the behavior is limited to Google Calendar?  If so, go ahead and give us a call when you can:  https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151