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Go To Webinar is designed to play only sounds that the computer thinks is coming from a microphone. Thus it can not normally play sounds from a video, PowerPoint, Web Browser, etc.
You should be able to playback audio from a video using the Stereo Mix program, but I have not tried it using Windows 10. Sometimes Stereo Mix gets hung up on external microphones, so disconnect any external microphones including webcams.
Also, in GoToWebinar Audio settings, you should try disabling the "Automatically adjust my system mixer settings" feature. This could interfere with the Stereo Mix settings.
I use an external audio mixer where I can take the output of the computer and mix it with my live microphone and send it back into the computer as a microphone input. This can cause jumpy video for the attendees. This method is not for the novice and involves a lot of physics.
The best method to show a video is to use the new Video feature where you upload your video ahead of time and play it when you want. Find the details here: https://support.logmeininc.com/gotowebinar/help/share-a-video-beta-g2w090120
If you are showing a YouTube Video and do not have the original file, you can download it from YouTube and then upload it to your GoToWebinar.
Go To Webinar is designed to play only sounds that the computer thinks is coming from a microphone. Thus it can not normally play sounds from a video, PowerPoint, Web Browser, etc.
You should be able to playback audio from a video using the Stereo Mix program, but I have not tried it using Windows 10. Sometimes Stereo Mix gets hung up on external microphones, so disconnect any external microphones including webcams.
Also, in GoToWebinar Audio settings, you should try disabling the "Automatically adjust my system mixer settings" feature. This could interfere with the Stereo Mix settings.
I use an external audio mixer where I can take the output of the computer and mix it with my live microphone and send it back into the computer as a microphone input. This can cause jumpy video for the attendees. This method is not for the novice and involves a lot of physics.
The best method to show a video is to use the new Video feature where you upload your video ahead of time and play it when you want. Find the details here: https://support.logmeininc.com/gotowebinar/help/share-a-video-beta-g2w090120
If you are showing a YouTube Video and do not have the original file, you can download it from YouTube and then upload it to your GoToWebinar.
I have tried all of the suggestions in the replies without results, or at least good results using Windows 10. It's frustrating trying to get both microphone audio and system sounds (e.g. videos, mp4, etc.) to broadcast. Nothing worked except to use the telephone options and place the phone near your computer speakers. Of couse this ends up as a clunky solution.
One solution that works well is to use the Behringer PodcastStudio USB. Just plug the mixer's USB into your computer. I don't know why this works and using a USB headset doesn't work, for simultaneous system and mircrophone sounds, but it does - and works very well. You can find the device online from many outlets for $99 and it comes with a microphone and everything you need.
Hello. We have the same challenge. We have prerecorded session content that we want to play live during a webcast and answer questions etc during the session. Did you manage to solve the audio? BR. Roy