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New Contributor

How do I delete past webinars from the history?

Hi Team,

Can you help me to remove the test records entry into the GOTOWebinar. I want to delete them into the GTW but not found any correct method?
1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Manager

Re: How to delete webinar history?

Hi,

 

While organizers do not have the ability to delete webinars from their history, we can delete your entire webinar account and history as per GDPR compliance if you close it. Please contact Support and make that request.

 

(updated 9/27/18 for accuracy)

Glenn is a member of the LogMeIn Community Care Team.

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63 REPLIES 63
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New Contributor

Option to delete webinar history data that is being imported into Salesforce

The ability to delete webinar history data would be beneficial for our organization. We currently integrate our GTW account with our salesforce enterprise solution. While pulling the session data in to SF is largely beneficial, we find that there are some erroneous / throwaway sessions that get pulled in to SF that we have no need for. While we can remove that campaign data as an admin within salesforce, when the data gets pushed again it includes that unwanted data set. This becomes annoying as it clutters our dashboard. It seems that there should be an option to delete webinar history data.
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LogMeIn Manager

Re: How do I delete past webinars from the history?

Hi,

You cannot manually delete webinars from your GoToWebinar history. However as we keep a rolling history they will eventually be removed.
Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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New Contributor

Re: How do I delete past webinars from the history?

This reply was created from a merged topic originally titled
Deleting Old Webinars and their details.


How do I delete old webinars and their information? I don't want new 'Organisers' to have access to old webinar details, especially attendees.
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New Contributor

Re: How do I delete past webinars from the history?

As we find the 'Practice' feature doesn't work very well we run small but real 'practice' webinars and they do clog up our webinar history page.
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New Contributor

Re: How do I delete past webinars from the history?

Hi, we need help on this too. We are integrating GTW with other platform and really need to backup and then remove the history. Can you help us?
Thanks!
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New Contributor

Re: How do I delete past webinars from the history?

We need help on this also - why don't the past webinars drop off out of the history as they're completed or passed date?
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Active Contributor

Re: How do I delete past webinars from the history?

Would be a nice feature addition to be able to delete old/practice sessions--with a nice big warning msg. first: "Are you sure you want to delete this?". Better yet, prompt users to delete past sessions that have 0 attendees.

New Contributor

remove past webinar details

How do I remove past webinar details from the prefill area? When we create a new webinar we use a past session to get all the settings. As time goes on we have a huge number of these and it is becoming difficult to work out whcih webinar we want to use for the settings.

Can we "clean" these out? And can we choose which ones we want to be able to select from?

Every time we run a session (and we run up to 10 per week) another one is added.
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New Contributor

Re: How do I delete past webinars from the history?

I have the same request. I would like to have the possibility to delete past webinars, as the all appear in the webinar analytics, even when it was a test session.