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New Contributor

I get connected to the meeting I am trying to join, and nothing happens - zilch, nada,

I get connected to the meeting I am trying to join, and nothing happens - zilch, nada,

3 REPLIES 3
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LogMeIn Contributor

Re: I get connected to the meeting I am trying to join, and nothing happens - zilch, nada,

Hi Dennis,

This behavior is often caused by a failure of the GoTo download process.  If you are on a mobile device you'll want to pre-install the app there.  If you're on a desktop, then try using a different web browser instead.

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New Contributor

Re: I get connected to the meeting I am trying to join, and nothing happens - zilch, nada,

I tried using 2 different web browsers already:   Internet Explorer 11.0, Firefox 74.0

Highlighted
LogMeIn Contributor

Re: I get connected to the meeting I am trying to join, and nothing happens - zilch, nada,

If you are using a supported operating system, then it may also be your firewall or security system.  Here are a couple of reference documents that will help: 

 

https://support.goto.com/meeting/help/how-do-i-configure-gotomeeting-to-work-with-firewalls-g2m09000... 

 

https://support.goto.com/meeting/help/join-a-test-session-g2m050001 

 

If you still cannot get connected, then you may consider using the Web App instead:  https://support.goto.com/meeting/help/what-is-the-web-app-g2m090016