Solved: I paid 04 licenses and I only have 03 licenses act...

shach · ‎02-28-2020

Hi everyone. Your help please, I can't find an email for support, nor chat. How can I contact gotowebinar customer service to make my claim.

today February 28, 2020 make three payments the first for a license, the other for another license, there are even two licenses, and the third we buy two licenses, in total 04 licenses.

GlennD · ‎03-02-2020

Hi Shach,

I apologize for any frustration, I have reached out to our Account Services team and asked them to follow up with you. If you ever need to contact our support team you can do so through our support page here: https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151

Glenn is a member of the GoTo Community Care Team.

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shach · ‎02-28-2020

in conclusion It was paid for 04 licenses but license appears in use 3/3

GlennD · ‎03-02-2020

Hi Shach,

I apologize for any frustration, I have reached out to our Account Services team and asked them to follow up with you. If you ever need to contact our support team you can do so through our support page here: https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

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I paid 04 licenses and I only have 03 licenses activated

Re: I paid 04 licenses and I only have 03 licenses activated

Re: I paid 04 licenses and I only have 03 licenses activated

Re: I paid 04 licenses and I only have 03 licenses activated