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DeskNinja
New Contributor

Inaccurate Attendee Report

Hello,

What is my recourse if I think the attendee report is inaccurate?

I have a participant who received their registration confirmation, and used that link to log-in, but the report states they were not present for any portion of the webinar. Zero minutes.

They are due a certificate of attendance, so validating their attendance is crucial.

Another participant attended (and the report confirms it) but still received the absentee follow-up email.

What's going on?

Thank you!

 

3 REPLIES 3
Chris Droessler
Respected Contributor

Re: Inaccurate Attendee Report

Did you verify that either of those people did not register twice?  I have had instances where they register using a work email and later a personal email. They only use one to join the webinar.

DeskNinja
New Contributor

Re: Inaccurate Attendee Report

Good thinking. That actually explains 1 of them, but not both.

AshC
LogMeIn Contributor

Re: Inaccurate Attendee Report

@DeskNinja  I don't have a good explanation for why the Attendee report would show a successful join / participation for someone who also received an Absentee Followup email.  In this case we'd want to file a case with Customer Support, showing the email sent to that attendee.  If you can gather this evidence then we can probably escalate the issue up to engineering for further review.