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Active Contributor

Mac Users & Web Cams

Hello! We've got lots of mac users as panelists that just cannot get the webcams to work. I send them the instructions for https://support.goto.com/meeting/help/why-cant-i-access-the-microphone-share-my-camera-or-share-my-s... and their microphone works, but they cannot get their camera to approve their app. I even got support on the phone with them, and they basically said to ask her own IT people for help.


Does anyone know of any workarounds for this?

1 REPLY 1
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Respected Contributor

Re: Mac Users & Web Cams

If they set the permissions for the microphone and camera (two different operations) in the System preferences,  restart their computer, and it still does not work, then maybe a corporate firewall is blocking webcams.