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StijnBerkmortel
Active Contributor

Multiple entries in recording report

We've hosted a webinar and attached the recording to the automated follow-up e-mails to both attendees and absentees. When I now download a recording report of the webinar I see a lot of multiple entries of the same people at exactly the same time. 

 

For example: John Doe is registered to have watched the recording 3 times at exactly the same time (Tue 2 March 2021, 09:47 CET).  And this is not just a single person, it's more common for every person to be registered 2/3 times than a person that is only mentioned 1 time.

 

What makes all these people appear in the recording report multiple times with exactly the same time stamp?

2 REPLIES 2
GlennD
GoTo Manager

Re: Multiple entries in recording report

Hi @StijnBerkmortel 

 

Could you please click on my profile and private message me the email address for your account and the webinar ID for this webinar?

 

 

Glenn is a member of the GoTo Community Care Team.

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StijnBerkmortel
Active Contributor

Re: Multiple entries in recording report

Hi @GlennD, just wanting to check in if you have received my private message and maybe any update?