Looking at the full thread, looks like the solution is not robust. Worked fine on Mac, maybe not on windows.
Thinking that I am going to look at conference call solution, ie hook a conference call into the webinar.
@AshC Thanks for the reply. I can't mark it as a solution, as it does not allow my attendees to hear the sound.
Do you have a workaround recommendation? Is there a way that we could use the OpenVoice (?) functionality to stage a conference call, which those people call into , and that we hook into the GoToWebinar.
Your feedback is appreciated.
Chris, I so appreciate your willingness to engage and provide creative solutions.
In my solution, I did not include a variable which is internet access. Although I moved not 20minutes from my old home with fibre-optic, i live with the only internet available is satellite. This means that a stormy day has me switching to my cellphone hotspot. It means that upload speeds are bad, and download are passable. Sharing a video from webinar is what i need to do, as running from my PC is high risk of failure / delays. Now, I could offload the sharing to someone with reliable internet; however, would still be at higher risk of a failure or delay than an uploaded video.
My learning is that this is not just telephone-only.
If you join from a smart-phone, and choose not to use data, but, rather use phone, you don't get audio from the video's either.
This is much more significant, and impacts a larger portion of the community , and I would think the use cases.
I'm presuming others new this item, but, LogMeIn, given that video audio for webinar does not play when call-me feature is used either, then, I would suggest you should be considering this item a BUG.
Reason: one of the sellingpoints of gotowebinar is the ability to play videos. A reasonableportion of the consumer market will wish to use it with "call me" feature.
I purchased the ATEM Mini and unfortunatly, I experienced the W10 limitation as well and could not pass video to GTM/GTT. I have not tried with a W7 build but I will try that and report back.
Had this problem and I think I figured it out. Videos that are uploaded and played through GoToWebinar have audio that is converted to Mono sound instead of stereo sound. The solution is to re-export the video with mono audio and the left channel selected and that has resolved it for us anyway.