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Active Contributor

Re: No video on GoTo Meeting Recording, just audio

I so much agree the last comment!
This post is far more than 2 years old, the last comment was added 8 months ago - yet we still struggle a REALLY HARD WAY to figure out why there is no video recorded on local recording. (I mean I had to spend hours on searching, as the theme doesn't just come up when you put in your most relevant words in the search bar on here, the links shared for "answer" do not actually answer the question, doesn't matter if you include the the word "GoToMEETING", it keeps coming up with the Webinar related posts  -  and so on.)
Not even a pop-up would be required in my opinion, yet when you access the recording settings (which does apparently exist in GoToMeeting) it SHOULD have made it clear how it works. Just like there is a setting for each microphone to be used or not, there should be made it clear, how can it use each webcam, or that the shared screen necessary in case of local recording. (From the post, yet not clear to me, WHO needs to share the screen? I assume the presenter should share it, however there has to be a reason why not the presenter does the recording, so at least the presenter should be notified about having to share their screen when record button been hit by other organizer? ...)
I do believe that it's difficult to find such good platform - yet this is a LONG TIME ONGOING ISSUE not yet been looked and solved, which makes it poorer than perhaps is, as we are required to pay not small amount for it to use it.
In other means, we pay and we work hard too to understand a single thing, that is not made clear for so many years. Shame. How long more it takes, to actually change it?
I can just hope - yeah?

PS: Oh can I add it doesn't work that way either?
Just tried but when screen is shared, it refuses to share GoToMeeting app screen, only shares any other apps if open OR the background picture - or a blank awful blue screen when shared as "clean".
Most importantly, not possible to share what's seen on GoToMeeting such as all the attendees.
In this case, ther SHOULD be a way to convert in ONLY AUDIO when locally not possible to record the meeting in video! Nevertheless should have been made this VERY CLEAR in the app itself...

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LogMeIn Manager

Re: No video on GoTo Meeting Recording, just audio

Hi @swadarshan

 

If you are a new GoToMeeting user I would recommend starting with our Organizer User Guide, it takes you through all of the aspects of using GoToMeeting and links to more detailed articles where needed. In regards to recording a meeting,  our Cloud Recording feature (which is becoming the default for most users), captures both screen sharing and webcams. There are currently no plans to include webcams in the local video recording feature as many customers do not use a computer with the systems requirements to host a meeting and record 2 video sources and audio.

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: No video on GoTo Meeting Recording, just audio

I had a reply in email from @AshC - I am unable to see it here, but want to thank you! Makes lot more sense to me.

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New Contributor

Re: No video on GoToWebinar Recording, just audio

Hello. For a quick solution, I recommend you to use Acethinker Screen Grabber Pro. It can capture the screen along its audio without any hassle. You can select the system audio, microphone, or both. Give it a try!

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Active Contributor

Re: No video on GoToWebinar Recording, just audio

Thank you.

To be honest, we moved to a different provider months ago. We all hated the changes were made in the UI of GoTo Meeting, beginning of the year, and we've found a free platform of 8x8 that actually does record video too - and a lot more. It uses more data, and processor work, but considerig it's completely free across many countries and devices - just fine really. But the video that it records can only be with 1 large window of the actual speaker person and the rest in very small, however we all use it in tiles, with same size windows for everyone - so occasionally the screen recorder could be of use, so thank you for sending it.

I have posted here such long time ago, forgot it already Smiley Happy

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Active Contributor

Re: No video on GoTo Meeting Recording, just audio

I have just experienced the same problem in unsuccessfully trying to video record a GotoMeeting .  I have gone onto the settings as suggested here but cannot see anything relating to recording.  Can you please help.  Thank you

 

Roy Stewart

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LogMeIn Contributor

Re: No video on GoTo Meeting Recording, just audio

Hi @Roy2020 

If you were trying to record webcam video feeds, then this is only possible when you record to your online GoToWebinar account