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Problem in connecting the new Canon Legria HF G26

Dear all,

    we are Kyoto Club, a non-profit from Italy. We need help for the following issue:

To satisfy new professional requirements, we bought a new camera Canon Legria HF G26 – a recent model released at the end of 2018 – with CAM LINK Elgato. When connecting it, both GoToMeeting and GoToWebinar recognize CAM LINK, the microphone works but the video does not: it appears a loading loop and the video is not available.
To test if the issue was related to our PC and devices, we tried to use the same camera with Skype and with YouTube streaming – with the Open Broadcaster Software: everything works, both the microphone and the video.
As additional testing, we tried to connect an older version of the same camera – Canon Legria HF G25 with CAM LINK Elgato: both GoToMeeting and GoToWebinar recognize it and both the microphone and the video work normally.
Is there anybody who could you please explain us how to use the new model – Canon Legria HF G26 – to have both audio and video working? Probably the new model's drivers have not been uploaded yet?

 

Thanks!

 

Eugenio 

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Manager

Re: Problem in connecting the new Canon Legria HF G26

Hi @kyotoclub,

 

Does your Cam Link device include any software that allows you to adjust the video settings? You may need to lower the resolution in order for our software to accept your camera's video feed.

 

Glenn is a member of the LogMeIn Community Care Team.

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2 REPLIES 2
LogMeIn Manager

Re: Problem in connecting the new Canon Legria HF G26

Hi @kyotoclub,

 

Does your Cam Link device include any software that allows you to adjust the video settings? You may need to lower the resolution in order for our software to accept your camera's video feed.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
New Contributor

Re: Problem in connecting the new Canon Legria HF G26

Hi @GlennD ,

    we lowed down the resolution from 1080 to 720 and it works great!

Problem solved quickly! Thank you very much!