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ISIwebmaster
Active Contributor

Problem with payment via Stripe

hi, I have a question, we have a Stripe account which is connected to our GoToWebinar account. I've tested a payment with my 2 colleagues but we got an error when trying to pay: We apologize, but an error has occurred while processing your request. Please try again. For support, please contact Global Customer Support.

3 REPLIES 3
AshC
Retired GoTo Contributor

Re: Problem with payment via Stripe

@ISIwebmaster  There should be no issue with Stripe that I'm aware of, though there was a recent announcement that they were suspending service to certain political party organizers.  I'm afraid I cannot comment more on that situation, but we are still fully integrated and operational within GoToWebinar.


Ash is a member of the LastPass Community Care Team.

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lmach
New Contributor

Re: Problem with payment via Stripe

I get the same message when adding a code. The payment method fields disappear and if I submit, I get that same error.

AshC
Retired GoTo Contributor

Re: Problem with payment via Stripe

@lmach  Are you able to test an alternate web browser or clear the local cache and reboot the affected computer? 


Ash is a member of the LastPass Community Care Team.

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