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New Contributor

Processing recording taking longer than expected

A recording of a 90 minute meeting is still processing after nearly 4 hours. Is there a problem or is this normal?

LogMeIn Manager

Re: Processing recording taking longer than expected

Hi @tracey202020 


Processing time can vary depending on a number of factors. If your recording is still not available please give our support team a call.


Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Processing recording taking longer than expected

Thanks. The video DID eventually appear in my video library but more than 7 hours after the event had finished. It wasn't a long event (just over an hour) and only involved talking and sharing slides - no videos, polls, or anything that might have made it a bigger file. So would have been good to have something on the site to indicate that might happen and telling me whether or not I could safely close down and do other things while waiting. Would have spared me stress!