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New Contributor

Recording does not include the webcam in the online recording

Recently, 2 webinars recording did not include the webcam. 

Webinars recording before that did include the webcam.

I checked the settings, and the recordings are online, and the box "Show webcams in recording" is checked. 

What could be the problem?

 

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6 REPLIES 6
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LogMeIn Contributor

Re: Recording does not include the webcam in the online recording

@MeitalTal  Were you also screen sharing something during the broadcast?  This is a requirement in order to trigger the webcam recording as well. 

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New Contributor

Re: Recording does not include the webcam in the online recording

I did webinars with only webcam before, and the webcam was in the recording.

This time the webinar included screen sharing and webcam but not in the same time.

 

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LogMeIn Contributor

Re: Recording does not include the webcam in the online recording

In order to trigger the webcam recording, Cloud Recording and Desktop Sharing must be engaged for that broadcast. You can always pause screen sharing once you begin the broadcast. 

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New Contributor

Re: Recording does not include the webcam in the online recording

I recently had the same issue. We were sharing our desktop and doing a webcam and it only recorded the desktop on the recording. This has worked previously. Again we were sharing our desktop and using the webcam. 

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LogMeIn Contributor

Re: Recording does not include the webcam in the online recording

Thanks for your patience, we are investigating the cause of this failure now, and hope to have a resolution soon. 

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New Contributor

Re: Recording does not include the webcam in the online recording

I had the same issue on a webinar on 3/17. I called about it today and your support person told me it was probably a problem with the privacy settings on the presenters side (firewall issue). But it sounds like this might not be the case?