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Recording from yesterday's webcast didn't record audio

I hosted a webcast for more than 200 people yesterday that a lot of folks had trouble connecting to audio (web audio and dial-in numbers were both struggling). Obviously that's a problem, but I understand that there was a problem on the GTW end that has since been fixed. It happens.


BUT, I figured I'd have the recording that I could send to attendees with an apology. 


When I opened up the replay this morning to send it out -- the audio is missing from there as well.


Is there ANY way to capture/rescue the audio? I've never had this happen before with GTW, but of course, it happened on my biggest webcast of the calendar year. 

LogMeIn Contributor

Re: Recording from yesterday's webcast didn't record audio

Hello @Lenn-Thompson ,

I apologize for the audio issues, as there was a service disruption during that time period which caused major audio problems with integrated telephone dial-ins.  In some rare cases Customer Support can check to see if the audio was captured, though it may not be recoverable at all. 


You may reference this status page for updates: