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New Contributor

Recording never load

2 days ago I had a webinar, since then I am waiting that the recording finish, but never finish.

It says "Procesising..." and never finish.

Today I had another webinar and the recording is already done. Is the fist time that happens to me.

Somebody help me please. I need to share the video.

 

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LogMeIn Contributor

Re: Recording never load

Hi Geraldine,

It's possible that recording is stuck in processing mode, and Customer Support can help you file a case for our engineers to fix it:  https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151