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Derek G
Active Contributor

Restricted Registration Countries

Knowing which country our webianr registants come from is key inforamtion for us, but many countires are missing from the Registration Page "Country" drop down list.     This is a major issue for us as our webinars are linked to InterGovernmental systems and it is offensive to have to ask a participant to choose a country other than where they live.   

 

If this is linked to dial-in numbers then perhaps two questions can be asked "dial-in country"   and "geographic location country"

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: Registration Countries

Hi,

 

Our lists are designed to align with applicable laws that LogMeIn is subject to, including export law. For that reason, some countries that are not currently included will not be added. Others that are not subject to export law may be added in the future.

 

Update: December 18, 2020 -- 

The Country list in Registration forms has been updated to include the following countries:

  • French Polynesia
  • Korea, Republic of (South Korea)
  • Kosovo
  • Montenegro
  • Palestine
  • Serbia
Glenn is a member of the LogMeIn Community Care Team.

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60 REPLIES 60
arents
Active Contributor

Customize drop-down list of countries on registration page

I work for an international company and we always include the country drop-down list on our GoToWebinar registration pages. However, every two months or so I get an email from someone complaining that their country is not on the list. I've emailed with customer support each time, but they haven't been able to help. Could Citrix make it possible for administrators to change the list of countries that appears in the drop-down list for webinar registration? Or could you allow admins to create a custom list?

So far the countries from which our users have complained are the British Virgin Islands, the Channel Islands, and Kosovo. I think it would reflect well on Citrix as a global company for users to be able to select their country when they're registering. And it would make administrators' lives easier so they have complete details on where registrants come from.

(Please note that I'm not referring to the list of countries for phone access here--I'm talking about the country field that appears on the webinar registration page.) Thanks!
Not applicable

Iran and Iraq are missing from country list

For some reason Iran and Iraq are both missing from the country list on our webinar registration pages. Looking back at our historical registration reports they seem to have been missing for at least a couple of years. I'm sure this is just a mistake but how can no one else have noticed it until now! Please can they be added in?
Meg Cramer
Active Contributor

Re: Iran and Iraq are missing from country list

Hi Alison,

Thanks for bringing this to our attention! We are looking to make a fix and ship it in the next release.
Jonas Verstuyft
Active Contributor

Re: Iran and Iraq are missing from country list

Hi, we got a remark related to this from a participant in our latest webinar. When will these countries be available in the list?
Andrei2
New Contributor

Why Iran is not supported during registration?

We've created a webinar. Why our users cannot specify Iran in the country dropdownlist during registration to this webinar?

AshC
LogMeIn Contributor

Re: Why Iran is not supported during registratio?

Hello Andrei,
I apologize.  Because we are based in the United States, there may be some limited availability in areas that are currently sanctioned.  Ref:  https://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx

Karen Alfino
New Contributor

Re: Why Iran is not supported during registratio?

I am having the same challenge with trying to connect with Serbia. I was not able to open the link. Will you please resend one? Thank you.
Karen Alfino
New Contributor

Re: Why Iran is not supported during registratio?

Ash, 
Thank you for the response. I did not see Serbia in the drop down choices. Will you please direct me?
GlennD
LogMeIn Manager

Re: Why Iran is not supported during registratio?

Hi Karen,

Are you trying to sign up for a GoToWebinar account or register to attend a webinar? If you are registering to attend and the registration asks you what Country you live in, Serbia should be one of the options.

Glenn is a member of the LogMeIn Community Care Team.

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