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Ken4
Contributor

Tech Support Call Number

Hi,

Is the phone option going away for GTW tech support? appears by the recording now it points you to an online service but no phone option going forward. Hope that's not the case because in the heat of an online event you sometimes need to get someone on the phone quickly

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: Tech Support Call Number

Hi @Ken4 

 

When you use the Contact Support option on our support site there are two options after you enter your name and email address:

  • Call Me - enter your details and customer support will call you back as soon as the next rep is available
  • Call Support - enter some more details so your call is routed to the correct team of reps when you are given the number

GlennD_0-1635957740479.png

 

Glenn is a member of the LogMeIn Community Care Team.

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2 REPLIES 2
GlennD
LogMeIn Manager

Re: Tech Support Call Number

Hi @Ken4 

 

When you use the Contact Support option on our support site there are two options after you enter your name and email address:

  • Call Me - enter your details and customer support will call you back as soon as the next rep is available
  • Call Support - enter some more details so your call is routed to the correct team of reps when you are given the number

GlennD_0-1635957740479.png

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

Ken4
Contributor

Re: Tech Support Call Number

Great, thanks Glenn