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Active Contributor

Update the billing country

Hello,

 

How to update the billing country?

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5 REPLIES 5
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LogMeIn Contributor

Re: Update the billing country

Hi Osama, 

If you don't see a billing country option in your online account, can you share a snap shot of what the view looks like when viewing the billing section? 

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Active Contributor

Re: Update the billing country

The country option is available, but can't be changed.
As mentioned in the screen shot "contact the care team to update the country"

 

Capture.JPG

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LogMeIn Contributor

Re: Update the billing country

Thanks.  Can you try an alternate web browser, and also any additional billing address information like your apartment number or local postal code? 

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Active Contributor

Re: Update the billing country

I tried another browser. The same issue.

To clarify the issue more:

when I purchased the plan for the first two months, I entered a credit card issued from India. Now I want to change it to UAE. But it is clearly mentioned that I have to contact the support to change it.

 

Also I don't know how to add a new payment method. 

 

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LogMeIn Contributor

Re: Update the billing country

If your account is currently set to renew automatically, and is not in a grace period due to insufficient funds, I would suggest calling Customer Support.  If this is not a possibility from your location then you can disable the auto-renew online and repurchase from scratch as soon as the current plan expires.