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JordanR
New Contributor

Upload Image Error - "Something went wrong. Please try again."

Yesterday and today, both myself and another user at my organization have received the error "Something went wrong. Please try again." when we try to upload a Logo image to a GoToWebinar event. The image is 400x200 and under 100kb in size - and it's an image that has worked in the past without issue. Any ideas what might be going wrong?

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

Sorry about the delay.   This issue should be fully resolved now.  

 

Please let us know if you experience any other errors. 

View solution in original post

19 REPLIES 19
ISIwebmaster
Active Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

Here the same problem, I'm curious about the solution! 

SavannahC
New Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

I am also having the same error! Good to know I am not alone

markusedit
Active Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

Please try to upload pic in jpg.

ISIwebmaster
Active Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

OK, that works. BUT, if it says .jpg, .png or .gif then I suppose all are accepted! 

SavannahC
New Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

Thanks! That works. It's sad that PNGs don't work but I was able to easy convert it

JordanR
New Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

.jpg worked for me today too, which is great! But I know that in the future, I will regularly still need to use .png files (and the platform still lists that as an accepted file format), so I've removed the suggestion to upload .jpg as the solution to this issue.

AshC
LogMeIn Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

Sorry about the delay.   This issue should be fully resolved now.  

 

Please let us know if you experience any other errors. 

View solution in original post

Verena
New Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

Hello, same problem here. I tried to upload different images in different sizes and formats (jpg, jpeg, png) and in different browsers (Internet Explorer, Edge). Nothing has worked so far, the image does not appear in the registration form.

 

Other colleagues in my company have had the same problem this week. Are there any other suggestions we could try? Thanks for your help!

AshC
LogMeIn Contributor

Re: Upload Image Error - "Something went wrong. Please try again."

@Verena  Sorry, I'm not aware of any ongoing issues uploading images to webinars currently.

 

Are these all images that you've successfully used in the past? 

Have you been able to test the upload from a different network connection?