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New Contributor

Video sharing - Controls not visible

After uploading a MP4 video and sharing it in the webinar the controls to play the video are missing. See attached screenshot. Operating system is Win10 64bit GTM version 8.47.2 Build 14316GoToWebinar 000.png

5 REPLIES 5
LogMeIn Contributor

Re: Video sharing - Controls not visible

Sorry @hgaethje , are you clicking the link to view the recording as an Attendee?

Have you tested this functionality in an alternate web browser?

New Contributor

Re: Video sharing - Controls not visible

No, I have been the organiser of this webinar and when I tried to share the video the window shown in my screenshot came up. I guess in this case the type of web browser (Chrome) is not relevant, right? 

LogMeIn Contributor

Re: Video sharing - Controls not visible

Are you able to reproduce this will all videos while you broadcast new webinars?

New Contributor

Re: Video sharing - Controls not visible

Yes, I experienced the same problem with two off my own videos and with a MP4 originating from a recorded webinar.

LogMeIn Contributor

Re: Video sharing - Controls not visible

Would you be able to confirm the problem there by hosting another webinar from a different computer?