Webinar Analytics Missing

[LindsayH]

I hosted a webinar 30 mins ago and received the email notice that the recording was ready for download.  The download is fine, but when I look at the webinar analytics they are missing, it does not show the webinar that I just hosted. When I look at past webinars the webinar attendee number shows 0, which is not correct, there were 23 logged in. 

How I can retrieve this? I need to send a follow up email to all who registered and attended. Please help!

I have used your prodct for 4 years now and I have never had an issues, until today. 

As a side note, I preffered the old view. 

[LindsayH]

Solved this will phone support

[HWCO]

The same thing has happened to us!  We hosted a webinar today and had over 400 registrants.  After the webinar, it said 0 attended.  I know we had about 370 attend.  I NEED our information for follow-up!!!

Has anyone figured out how to get their information?

[AshC]

Hi @HWCO ,

We are investigating a spike in processing from earlier today, and I hope to have answers posted to the status page soon:  https://status.gotomeeting.com/ 

[DNash_EH]

Same happen to us... hopefully this will resolve over time..

thanks
D

[Paola_Gomez_C]

Same happened to me today. I'm outside of the U.S and i wasn´t able to contact support. I need to solve this issue as soon as possible.  😕

[HWCO]

I was able to go to the reports and get my information.  On the dashboard it still shows 0 attendees, but all of the information was there when i went into "Analytics" and then "Build report"

[NANCYBC]

Hi, how you get your analytics at the end, same happened to me. The presenter had to log in two times due ti internet conection. don dont if that is related.