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New Contributor

Webinar Recordings

Hi,

 

Facing an issue with GoToWebinar that is becoming more frequent and several people have mentioned it. When the recording is downloaded after the session, it is only audio with a black screen. Firstly, is there a way to stop this? and is there a way to get visual back on one that currently just audio?

 

Thanks!

1 REPLY 1
LogMeIn Contributor

Re: Webinar Recordings

Hi Robinson,

Unfortunately if there was lost information within a GoToWebinar recording there are no backup copies kept at LMI.  This is for several privacy reasons.

 

Are you saying that you have multiple cloud recordings currently where there is a black screen where your screen sharing should be?