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New Contributor

Why couldn't an attendee see the organiser's webcam?

Hi There,

 

We used GoToWebinar on Wednesday and Thursday for two big meetings of 60 clients which we usually go face to face. I have just recieved notice that an attendees coudn't see the webcam of the organiser/presenter when they were sharn their webcam, although they could see the shared screen. She was using a laptop with not internet dificulties. Could you please explain what happened and how to void this in the future?

 

Thank you

3 REPLIES 3
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Respected Contributor

Re: Why couldn't an attendee see the organiser's webcam?

Did the webcam show up in the recording of the webinar?

 

Did any of the attendees see the webcam?

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New Contributor

Re: Why couldn't an attendee see the organiser's webcam?

Hi. Thank you for your questions. Yes in answer to both. 

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LogMeIn Contributor

Re: Why couldn't an attendee see the organiser's webcam?

@Isle_Utilities  Do you know if this problem is affecting any other participants? 

Can you specify the model / device in use where problems persist?