Why couldn't an attendee see the organiser's webcam?

[Isle_Utilities]

Hi There,

We used GoToWebinar on Wednesday and Thursday for two big meetings of 60 clients which we usually go face to face. I have just recieved notice that an attendees coudn't see the webcam of the organiser/presenter when they were sharn their webcam, although they could see the shared screen. She was using a laptop with not internet dificulties. Could you please explain what happened and how to void this in the future?

Thank you

[Chris Droessler]

Did the webcam show up in the recording of the webinar?

Did any of the attendees see the webcam?

[Isle_Utilities]

Hi. Thank you for your questions. Yes in answer to both. 

[AshC]

@Isle_Utilities  Do you know if this problem is affecting any other participants? 

Can you specify the model / device in use where problems persist?