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New Contributor

Wrong title in Confirmation Email to Registrants

Each time I create a new webinar by copying an old webinar, my new title does not get inserted into the Confirmation Email to Registrants.  All other emails contain the new title, but this one never updates and I have to manually change it.  Does anyone else have this issue?  If yes, how do I fix it? 

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Manager

Re: Wrong title in Confirmation Email to Registrants

Hi @rrudolph,

 

How old is the original webinar that you copied? There was an issue with webinars that were scheduled back on our original GoToWebinar platform, so if the original webinar is older than a year or two that might be the issue. The fix is to create a new webinar from scratch and then copy that going forward.

 

Glenn is a member of the LogMeIn Community Care Team.

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2 REPLIES 2
LogMeIn Manager

Re: Wrong title in Confirmation Email to Registrants

Hi @rrudolph,

 

How old is the original webinar that you copied? There was an issue with webinars that were scheduled back on our original GoToWebinar platform, so if the original webinar is older than a year or two that might be the issue. The fix is to create a new webinar from scratch and then copy that going forward.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
New Contributor

Re: Wrong title in Confirmation Email to Registrants

Making a new one to copy fixed it.  Thank you!