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Active Contributor

Re: gotowebinar analytics - emailed report download - typo

Confirmed that the typo issue is resolved (!!!!) 

 

The large report won't generate and fails silently issue remains.  alas!

 

LogMeIn Contributor

Re: gotowebinar analytics - emailed report download - typo

@rois  We addressed the ability to file very large reports through the GoTo Admin Center by allowing the computatoin to continue without the GoTo Admin being present.  So in this case, you can completely log out and leave your computer station, expecting the final report to complete in your absence.

Active Contributor

Re: gotowebinar analytics - emailed report download - typo

Thanks @AshC !  I tried this again today by running a multi-session report over the last 365 days.  thats like 100  sessions, maybe 1000 users. I ran it as csv, all sessions in that range, hit download report. i got a popup saying a link to the file would be emailed to me when the file is ready. no email.

 

i tried this again with a month range, download file - works fine. 

i tried this again with a month range, email me a link to the report, no email.

 

perhaps this is getting caught in our spam filter - would you be able to confirm what the subject line of the email I should receive looks like?  what is the sender email address, so i can whitelist that message?   I've never seen a report link successfully be emailed to me.

 

thanks and kind regards.

LogMeIn Contributor

Re: gotowebinar analytics - emailed report download - typo

@rois  I'm unclear what the subject line would be in that case, are you receiving other GoTo email communications?