"This Webinar has Ended" message before the webinar began

[rfg1]

A couple hours before our webiner started, a participant in another time zone sent an email they they were unable to register for the webinar.  The message was "This Webinar has Ended."  How does GoToWebinar determine time zone for each participant and does this affect the response the person will receive when they try to register?  At this point, we had not started the webinar yet - we went on to have a successful session that started on time and were able to create a registration link that the person could use to attend.  How do we avoid this in the future?

[Chris Droessler]

I got that same message from someone once and found out they were trying to join an old webinar.  This may not be the case with your situation.

[AshC]

@rfg1 On every registration page there's an option to show the webinar's start time in their timezone if needed.  This is then set in the confirmation email as well as when adding to a calendar.

[rfg1]

Thank you for the suggestions.  We did verify that the participant was trying to register for the correct webinar (she sent us a screenshot).  Perhaps  we'll add a note about time zones on the registration page for the next webinar, in case that helps.