Good morning,
We hosted a webinar yesterday but had some people complaining they could not join.
One of the reported issues was that someone who could not join on his mobile.
The other issue was someone using his computer to login, clicking the "join webinar" link, tried in three different browsers, got a message: Connected to GoToWebinar , Let's get started! but nothing else happened. Anyone any idea what could have happened here?
Hi @AstridH
Without knowing the operating systems and hardware / firewall software in use I can give you my best guess as to what went wrong there.
Here is a place where attendees can test their system out before the start of their next GoTo event: https://support.goto.com/webinar/help/join-a-test-session-g2w060001