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Pharmarthamachi
New Member

Cancel LogMeIn subscription

Good morning :

I want cancel LogMeIn subscription.

How can you create a direct ticket since on the page there is no contact email and the region I belong to is not listed of calls. Thanks.

8 REPLIES 8
GlennD
GoTo Manager

Re: Cancel LogMeIn subscription

Hi @Pharmarthamachi,

 

I have submitted a support ticket for you, a representative will be in contact to assist further.

 

Glenn is a member of the GoTo Community Care Team.

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m72
New Contributor

Re: Cancel LogMeIn subscription

Hello,
on 9/12/2023 the amount of €88 was deducted from my bank account for 2 "standard" networks. However, I have only used one of these networks for several years. I switched from "Standard" to "Free" a few years ago, believing that I would only be automatically charged for one network after that move.

Today I also canceled the second "Standard" network and switched to "Free." I no longer need your paid services. Please provide information on how to unsubscribe. There is no email contact anywhere. Unfortunately, it is not even possible to delete the entered credit card information.

Thank you.

GlennD
GoTo Manager

Re: Cancel LogMeIn subscription

Hi @m72,

 

Please contact our support team: How do I contact Hamachi Customer Support? 

 

Glenn is a member of the GoTo Community Care Team.

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m72
New Contributor

Re: Cancel LogMeIn subscription

I would like to contact support, but the only option is by phone and that doesn't suit me. Support is not in the Czech language. I can communicate in English by e-mail, but not by phone.
Thank you in advance for any contact where it is possible to write my problem.

GlennD
GoTo Manager

Re: Cancel LogMeIn subscription

@m72 I have opened a support ticket for you, someone will be in contact to assist further.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

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m72
New Contributor

Re: Cancel LogMeIn subscription

you are the best thank you very much

james19
Visitor

Re: Cancel LogMeIn subscription

I would also like to cancel my logmein subscription and have been trying to do so for some time. there is no way to do it online that i can find. just got charged today and i need that canceled. we do not use the service.

GlennD
GoTo Manager

Re: Cancel LogMeIn subscription

Hi @james19, I see that you have opened a support ticket already, a representative will be in contact to assist.

 

How to modify or cancel your subscription

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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