Please delete my GoTo account

[Former Member]

I have sent four cases, a total of ten emails to ask you to delete my account, but my account is still here. Why?

And I actually want to delete my entire GoTo account, but I only have options such as "delete Hamachi or Pro".

Why not make a button to delete the account?

In short, please delete my GoTo account. I don't want to spend time for the same thing to write emails.

If you need to confirm the case I have sent:
18645708
18657273
18672961
18676380

[GlennD]

Hi @Former Member,

Case 18645708 was processed and completed and an email confirming the account was deleted was sent to you on February 20th, 2023.

[Former Member]

That only deletes my Hamachi account, I want the entire GoTo account deleted.

[GlennD]

For case 18672961 support emailed you today confirming the deletion. Were Pro and Hamachi the only accounts you had?

[Former Member]

"For case 18672961 support emailed you today confirming the deletion."

Yes, he told me "Your request has been processed", but in fact my GoTo account is still available, I think he just deleted my Pro information. And what I want to delete is the GoTo account.

"Were Pro and Hamachi the only accounts you had?"

I don't remember much, but probably yes.

[Former Member]

I received a letter asking me "Was your issue resolved by any of these replies?"

Not yet, my account is still here.
Seriously, why make "delete account" so difficult?

Please delete my GoTo account.

[GlennD]

Hi @Former Member,

The difficulty is you have not provided enough information. You need to explain what "GoTo account" you are talking about. GoTo is the name of this company, not a specific service. Your Hamachi and Pro accounts were processed as requested, but we have not found any other accounts so far. 

You say the account is still there, where exactly are you seeing it?

[Former Member]

Ok,  sorry.

I want this master account at the following URL to be deleted.

https://myaccount.logmeininc.com/

[GlennD]

Thank you. The GoTo Community account you created to post here also uses myaccount.logmeininc.com, if you close your account it will be removed. Please click on your profile in the top right corner and then select My Settings from the menu.

[Former Member]

Wouldn't this result in only the GoTo Community account being deleted?

Well, if this method works, thank you for your patience and help here, I will delete my account soon.