cancellation subscription and refund

[alan_5554]

I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged even I don't want to subscribe it.
I live in Taiwan and there is no contact support from Taiwan.

[KateG]

HI @alan_5554, Sorry to hear this. 

I do see that you have a case open, I'm adding your message here and asking that they contact you back.