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iancrew
New Contributor

Duo 2FA broken for months on macOS--any fix in sight?

My organization (the University of California, Berkeley) requires that we use Duo 2 factor authentication to log into LastPass.

 

For well over 2 months now, it's been impossible to use Duo 2FA with the macOS native LastPass app and Safari extension. When you get to the Duo step, you just get a blank screen, like the one below:

iancrew_1-1667570105096.png

The folks who run LastPass for our organization submitted a ticket to LastPass support, and had it escalated, on August 3rd raising this issue. Back then they were informed that it was a known issue and being worked on. But it's still broken after all these months.

 

When will we get a fixed version? I'm honestly having a hard time understanding why such a breaking-level bug has not been resolved for many months.

 

Any information would be most appreciated--as an IT person, logging into and out of the various systems we support pretty continually, it makes my day, every day, so much more cumbersome to have to work around this bug.

 

Thanks!

 

Ian

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2 REPLIES 2
AKHBGT
Active Contributor

Having a similar issue with Chrome on Windows when using Duo 2FA (same blank screen you have in your screenshot).

iancrew
New Contributor

@AKHBGT :

 

I did find a workaround for macOS/Safari last week, maybe something similar would work for you?

 

1) If I sign into LastPass using the LastPass Safari plugin, it works properly, and I get the Duo prompt. Doing that ALSO enables the functionality of the macOS app.
 
2) I can even sign in to the macOS app, and then click on the Safari plugin to complete the Duo second-factor authentication.
 
What’s still broken is that when I sign into the macOS app, when it gets to the screen that should have the Duo second-factor authentication, it’s just a blank screen like in my original screenshot above.
 
Cheers,
Ian