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Brian40
New Contributor

Enterprise account card expired, can't log in to Enterprise Account

Our Credit Card on file expired. The automatic billing feature failed. We are now locked out of our Enterprise LastPass Account with no support phone numbers and a tedious workflow with email support.   Can someone please contact me so we can give you money and get our access back? LastPass Renew Error.png

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1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
LogMeIn Contributor

Re: Enterprise account card expired, can't log in to Enterprise Account

Hi @Brian40,

 

You can request a callback from the Enterprise support team by scrolling down and clicking Contact Support at the bottom center of this page: https://support.logmeininc.com/lastpass/help/access-the-admin-console-lp010019

 

You should then be asked for your name and the email associated with your LastPass Enterprise account, then be given the option to receive a callback at your desired callback number from the team usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/access-the-admin-console-lp010019




RachelO is a member of the LogMeIn Community Care Team.

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1 REPLY 1
RachelO
LogMeIn Contributor

Re: Enterprise account card expired, can't log in to Enterprise Account

Hi @Brian40,

 

You can request a callback from the Enterprise support team by scrolling down and clicking Contact Support at the bottom center of this page: https://support.logmeininc.com/lastpass/help/access-the-admin-console-lp010019

 

You should then be asked for your name and the email associated with your LastPass Enterprise account, then be given the option to receive a callback at your desired callback number from the team usually within less than 5 minutes: https://support.logmeininc.com/lastpass/help/access-the-admin-console-lp010019




RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!

View solution in original post