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AlexaA
New Contributor

Failure resetting User's Master Password

Today, I have had two user's try to login but LastPass said their passwords  were incorrect.  They were both locked out after multiple attempts.  I reset their master passwords. After inputting the new passwords they both received password mismatch error message and are not able to log in.   I reset them a second time.  One person is now in but the other is not.  If anyone knows of a viable option other than 'account recovery' it would be appreciated.
We need support today as we are in the financial industry and cannot wait days or weeks for a response from support.  Perhaps time for a new solution.
Thanks!

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1 REPLY 1
GlennD
LogMeIn Manager

Re: Failure resetting User's Master Password

Hi @AlexaA 

 

As you have a business account you can call our support by opening your LastPass Admin Console > Support. Alternatively, you can open a support ticket and support will call you back, which might be quicker.

 

Glenn is a member of the LogMeIn Community Care Team.

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