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StephenO
New Contributor

New Lastpass User. When email fails

A new user is not receiving our invitation to join emails. I suspect email bounces (@hotmail.com). Is it possible to add him in Admin Console, or provide him the activation link via chat or another method? Thanks.

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2 REPLIES 2
GlennD
LogMeIn Manager

Re: New Lastpass User. When email fails

Hi @StephenO, welcome to the community.

 

I have seen other Hotmail.com users have trouble receiving our emails until they added our addresses to Hotmail's Safe Senders list feature. Please ask your user to add these email addresses to their list:

 

  • support@lastpass.com
  • do-not-reply-support@lastpass.com
  • support-replies@logmein.com

 

Glenn is a member of the LogMeIn Community Care Team.

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StephenO
New Contributor

Re: New Lastpass User. When email fails

Thanks Glenn,

I have passed on your information and when he's updated his Hotmail, I'll let you know how we went.

 

Cheers,

Stephen