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happytobehere89
New Contributor

Setting up a new user

  • I can send an invite to a new user but when she clicks on the email to accept the invite it does not offer an opportunity to create a master password for the account. It only asks to log onto her account which does not have a master password yet. Since she has never created a master password I don't have an option to reset it.

 

What can be done so the new user has an opportunity to create a master password?

1 REPLY 1
GlennD
GoTo Manager

Re: Setting up a new user

Hi @happytobehere89,

 

Can you ask your user to visit this page https://lastpass.com/reset_account.php, enter their email address and follow the steps provided? 

 

Glenn is a member of the GoTo Community Care Team.

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