Trying to renew subscription for my company, any form of payment I try is declined.

[JamesThresher]

Hi @RachelO 

We're also having the same issue if you could please escalate,

Ticket no. 16051080 

Thanks

[cjbpdx]

@RachelO 

We're having the same issue as described in this thread.

We've submitted a ticket 16078906.

Could you please escalate this as we received only a 90-minute notice of this issue before the account expired?  😮

Thank you!

[jschol5700]

Same issue trying to renew our enterprise account.  Getting "You cannot purchase this product with your account." error.

[RachelO]

Hi @jschol5700,

So that the billing team can help get this fixed for your account, please create a ticket by scrolling down and clicking Contact Support at the bottom center of this page: https://support.logmeininc.com/lastpass/help/how-to-add-enterprise-users-lp010044

If you see a popup after entering your account info please click "Submit a billing case" at the bottom of the popup that shows.

[matz]

Hi! Same here, I am not able to renew our teams subscription. Auto-renewal failed because the card had expired. Ticket number 16110712

[bethharmonn]

Hi @RachelO

Please escalate this for us too. We can not reach our passwords because of payment issue.

We are having the exact same issue for ticket number 02401145