Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password.
If you are seeing an error that your username or master password is incorrect when logging in to the LastPass app, please double check how you are entering the Master Password you created, remember it is case sensitive, must include at least one upper and one lower case letter, number and symbol. If you do not remember the master password, please try all of the possible recovery options: https://support.logmeininc.com/lastpass/help/recover-your-lost-master-password-lp020010
RachelO is a member of the LogMeIn Community Care Team.
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